Please read these “Booking Conditions” for your holiday carefully. We want to ensure two things happen when you choose to book at Mauritius Paradise Tour. First, we want you to book the package, that is right for you. Secondly, we want you Paradise tour  Booking Conditions” spell out our obligations to you and your commitments to us when you book a holiday with us and together with the information contained in the “Essential Information” forms the basis of our contract with you. Where in these Booking Conditions we refer to “we”, “us” and “our”, this means Mauritius Paradise. References to ‘you’ and ‘your’ means you  (or any of them) named on the booking (including anyone who is added or substituted at a later stage). “Travel Agent” means a travel agent authorised by us. Except where otherwise expressly stated in these Booking Conditions, these Booking Conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these Booking Conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” means such holiday arrangements.

•       1. YOUR RESERVATION

•       2. OUR PRICE POLICY

•       3. YOUR PACKAGE FLIGHT

•       4. OUR ASSURANCE ON STANDARDS AND ASSUMPTION OF LIABILITY

•       5. OUR COMPLAINTS PROCEDURE

•       6. YOUR TRANSFERS

•       7. WEBSITE, BROCHURE AND OTHER INFORMATION

•       8. YOUR INSURANCE

•       9.BOOKING AND CONFIRMATION

•       10.PAYMENTS

•       11. BOOKING CONDITION

•       12. ADDENDUM

OUR COMMITMENT TO YOU

1. YOUR RESERVATION

Once you have booked and paid your deposit or full payment as applicable, we will reserve your holiday on the basis of these terms and conditions. Your booking will be taken as confirmed in respect of all persons named on your booking and a binding contract between us will come into existence when we send our Confirmation & Account to you or your Travel Agent. Prior to doing so, we or the Travel Agent may send you an acknowledgement of your booking. Any such acknowledgement simply confirms that we are dealing with your booking request and is not a confirmation of it.

Please check your Confirmation & Account together with all other documents we or your Travel Agent send you as soon as you receive them. Contact us or your Travel Agent immediately if any information which appears on the Confirmation & Account or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any responsibility if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify any inaccuracies notified outside these time limits. However, you will be responsible for any costs and expenses involved in doing so except where we made the mistake and there is good reason why you did not contact us within the time limit.

We can only accept a booking if the lead name is a minimum of 18 years on or before the date of departure - if under 18 at the time of booking, the written consent of a parent or guardian is required before the booking can be made.

 During booking, customer may proceed to guarantee their bookings through part payments, £200 per person minimum fee will be requested to reserve flight bookings, upon cancellation, this fee is forfeited due to administration fees. For accommodation, £75 per person is requested to guarantee accommodation in a hotel, villa or apartment. This fee is non- refundable upon cancellation.

2. OUR PRICE POLICY

Prices shown on this website are believed correct at the time of nightly website update (nightly XML upload). We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed, the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking.

Once you have made your booking and paid a deposit (you do have the option to pay in full at the time of booking, although you must make full payment if booking within eight weeks of departure and the price of your chosen holiday has been confirmed by your Confirmation and Account, we will only increase or decrease it in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, where our transportation costs (eg. aviation insurance and security levy, fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) and/or any dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or where our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate the cost of your holiday.

You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday where you are entitled to do so in accordance with this clause. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. For island tours which are booked, a 24h notice is required for cancellation. A no-show fee will be made applicable if customers do not arrive at the requested time.

3. YOUR PACKAGE FLIGHT

You will be informed of the airline(s) operating your package holiday flight(s) at the time of booking. A list of all aircraft and airlines we anticipate using is shown in our Essential Information section (see Essential Information in the “AIRLINE, AIRPORTS & FLIGHTS” section). Flight timings planned are also given for your guidance but your actual flight timings will be those shown on your airline tickets (although it is possible that even these timings may change), you should check these carefully as soon as you receive them. We may substitute alternative airlines and/or aircraft and/or airports of destination if necessary, in which case, subject to the note below on the community list of banned carriers, you cannot transfer to another holiday or cancel without incurring normal cancellation charge(see clause 14 under 'If You Cancel Your Booking’). Any such change will be a minor one not entitling you to compensation,

Note: EC Regulation No 2111/2005 came into force in the UK in January 2006. It requires the establishment of a Community list of carriers which are subject to an operating ban throughout the EU and publication of that list to passengers. The list is published by the EU Commission and can be found by going to http://europa.eu.int/comm/transport/air/safety/flywell_en.htm. In the event that

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us.

4. OUR ASSURANCE ON STANDARDS AND ASSUMPTION OF LIABILITY

a) We promise to make sure that all parts of the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that subject to these booking conditions we will accept responsibility if, for example, you suffer death or personal injury, or your contracted holiday arrangements are not provided as promised or prove deficient as a result of any failure by ourselves or our employees, agents, suppliers or sub-contractors (as applicable) to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents, suppliers and sub-contractors do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents, suppliers and sub-contractors).

(b) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-

• the act(s) and/or omission(s) of the person(s) affected or another member of their party or

• the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or

•‘force majeure’ as defined in clause 7(c) below

(c) Except where otherwise expressly stated in these Booking Conditions we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract is prevented or affected by or you otherwise suffer any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever as a result of ‘force majeure’. In these Booking Conditions, ‘force majeure’ means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, airline failure, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

(d) Except where otherwise expressly stated in these Booking Conditions, where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in an hotel, the maximum amount of compensation we will have to pay you will be limited. The maximum we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable International Convention or Regulation which applies to the travel arrangements or hotel stay in question (eg. the Warsaw Convention unamended or as amended for international travel by air, the Montreal Convention for international travel by air and/or, for carriers with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for international and national travel by air, the Athens Convention for international travel by sea) in that situation. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we are similarly not obliged to make a payment to you for that claim or part of the claim. You must give credit for all payments due or received from any carrier or hotel keeper, which relate to the claim in question.

For all  claims which do not involve death or personal injury, if we are found liable to you on any basis, the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 7(d). This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

(f) You must notify us of any complaint or claim in accordance with clause 17 “If You Have a Complaint’. For all claims, any person(s) to whom any payment is made (and their parent or guardian if that person is under 18) must also assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide ourselves and our insurers with all assistance we or our insurers may reasonably require.

(g) Please note, we cannot accept any liability for any damage, loss, costs, expenses or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which relate to any business. Please also note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not through us or not advertised in our brochure or on our website and we have not agreed to arrange them. This also includes any excursion or activity you book or purchase in resort - please also see clause 7(j) “Excursions Activities and Brochure Information”. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out in clause 7(a) and we do not have any greater or different liability to you.

(h) The promises we make to you about the services we have agreed to arrange, perform or provide as part of our binding legal agreement with you - and the laws and regulations of the country in which your complaint or claim occurred - will be used as the basis for deciding whether the service(s) in question had been properly provided. If the particular service(s) which gave rise to the claim or complaint complied with the local laws and regulations applicable to that service/ those services at the time of the claim or complaint arose, the service(s) will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

(i) If you have the misfortune to suffer illness, personal injury or death, through misadventure, during your holiday arising out of an activity which does not form part of your contracted holiday arrangements with us, we will offer to help where possible and appropriate in our reasonable discretion, by for example providing our general assistance;

(j) Excursions and activities

We may provide you with information (on our website, in our brochure and/or when you are on holiday) about activities and excursions, which are available in the area you are visiting but which you cannot book with us in the UK. Although we will ensure that the activities is provided by suitable person, we cannot guarantee the competence or the suitability of any person or the company with whom we arrange the bookings.

We have no involvement in any such activities or excursions, which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. Except as set out below, we cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 7(a) of our Booking Conditions will not apply to them. We do not, however, exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury. We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the resort/area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If we become aware of any material alterations to resort/area information and/or such excursions and activities which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.

Where we or any of our local representatives make or take any booking for or from you in respect of any activity or excursion, we do so solely as booking agent for the organiser or operator of the activity or excursion. This is the case regardless of whether the activity or excursion is advertised or mentioned in our brochure, on our website, in resort, or elsewhere. Your contract for any such activity or excursion will be with the organiser or operator of that activity or excursion. We have no liability for any such activity or excursion or for any act(s) or omission(s) of the organiser or operator or for any of its/their employees or agents or any other person(s) connected with the activity or excursion. If we are found liable in any respect for any such activity or excursion (for example in our capacity as booking agent), that liability is limited to the cost of the particular activity or excursion concerned.

Please note: we only act as booking agent where our local representatives have been formally authorised by us to sell or book the activity or excursion in question. Our local representatives are instructed not to sell or book any activity, excursion or other service which they have not been formally authorised to sell or book. We do not act as booking agent and have no other connection with or responsibility or liability for any activity or excursion where this is not the case.

Any advice or assistance on or with any activity or excursion provided by any local representative does not mean or imply that the activity or excursion is sold by the local representative or ourselves or that any such advice or assistance is given on our behalf. 

5. OUR COMPLAINTS PROCEDURE

Representation services

We have appointed agents in most of the destinations featured. However, in some areas, because of local conditions or the remoteness of an area, representatives may not make visits to hotels. You may be contacted by phone or a telephone number will be provided to enable you to contact the agent’s office if you require assistance. These services are provided for inclusive holiday bookings only.

Complaints

Every effort is made to ensure that the accommodation and resort descriptions contained are fair and accurate in order that you can select the best possible holiday to suit your own personal requirements and tastes. However, if you find on arrival that the accommodation reserved for you or the resort area are not to your personal liking, then we will endeavour to arrange a suitable alternative. Naturally, this will be subject to availability and any extra cost will have to be paid by you at the time of your request to change. Please note, this may be in addition to any cancellation fees levied by the original accommodation booked, and subject to any applicable administration fees. In the unlikely event you feel that the accommodation is in any way substandard, we will employ a similar policy pending the opportunity to complete a full investigation.

It is strongly recommended that you communicate any complaint to the supplier of the services in resort as well as to our representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Representation services

We have appointed agents in most of the destinations featured. However, in some areas, because of local conditions or the remoteness of an area, representatives may not make visits to hotels. You may be contacted by phone or a telephone number will be provided to enable you to contact the agent’s office if you require assistance. These services are provided for inclusive holiday bookings only.

No refunds will be given for services pre-booked but not utilised. Should you fail to use or make any changes to any part of your itinerary without notifying us, your onward arrangements will be automatically cancelled and we will not be liable for any losses or expenses you incur.

6.Your Transfers

Where you have pre-booked transfers or they are included for you, detailed instructions will be in your travel documentation. Transfer times shown are approximate and are, of course, subject to local conditions e.g. time of day, traffic conditions, local events etc.

7. WEBSITE, BROCHURE AND OTHER INFORMATION

All information contained on this website or in our brochures or which is otherwise produced or published by us is based on information available at the time of publication and nightly website update (nightly XML upload). We reserve the right to change any website or other information before your booking is confirmed and the amended information will then form part of your contract with us. If any part of these Booking Conditions is found to be unfair or unreasonable, the remaining terms will still be valid. Whilst every effort is made to ensure the accuracy of this brochure, our prices and other information at the time of publication, regrettably errors do occasionally occur. We reserve the right to correct errors prior to confirming your booking. You must ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

8. Insurance

It is a condition of your contract with us that you have adequate insurance cover. Such insurance should ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you're away, loss of money, or belongings, or personal liability claims. Please check if the cover offered by your credit card company is  adequate. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

9. Booking and Confirmation

The first named person on the booking will be the party leader and will be responsible for making all payments due to us. He/she must be at least 18, and be authorised to make the booking on the basis of these booking conditions by all persons on the booking. By submitting a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these booking conditions. If the arrangements you wish to book are available, we will issue a booking confirmation email. A binding agreement will come into existence between you and us when we despatch this email to the party leader. Contact us immediately if you do not receive this email or if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

10. Payments

Bookings made by email or telephone with our travel consultants require full payment at the time of booking for holidays departing within 10 weeks unless specific arrangements is made requiring special arrangements.  If you make your booking more than 10 weeks prior to your departure date you will be required to pay a deposit.  Cleared funds of the full payment of the remaining balance will be required 10 weeks before departure at the latest.  If we do not receive full payment within the specified timescale we reserve the right to treat your holiday as cancelled by you and the cancellation charges set out in clause 5 will be payable.  You will not be entitled to any refund of any monies already paid.  

All mandatory taxes which must be paid before departure will be included in the price of your holiday..

11. Booking Conditions

Whether you book alone or as a group we deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old or over and possess the legal capacity and authority to book as the lead name and take up the offers advertised by us if they are still available. It is a condition of your booking with us that you and all members of your party, including infants and children, are adequately insured on holiday. Any person who is under 18 years old must be a companied by an adult on his or her journey. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers. When you ask for your booking to be confirmed, we will confirm your booking there and then, and set aside your accommodation, holiday and transport for you. Next you will receive two separate confirmation invoices, one for your flight booking and the other for the accommodation and any other services that you have requested within 14 days. We may not be able to confirm some of our ground arrangements straight away (e.g. tours and extra services). In these instances we may issue a confirmation invoice. However a contract for arrangements that have not been confirmed on that invoice, will only be made applicable when we have sent you a written confirmation that those arrangements have been completed. If there is any change to any of the details discussed at the time of the booking before the confirmation invoice is issued, we will notify you promptly of any new or changed details, including a changed in the total price if any. If any details on the confirmation invoices; may it be for the accommodation and tours invoice or the flight confirmation invoice; you will be required to tell the flight agent or us immediately. If there is an obvious error on the confirmation invoice, we reserve the right to correct it as soon as we become aware of it, but we will endeavour to do this within 7 days of issuing the confirmation invoice or, if your departure is within 7 days, no later then 24 hours before you go if any of these changers is not acceptable, then you will be entitled to a refund.      

12.ADDENDUM

•       Prices are per person unless otherwise stated, based on the duration

•       Prices are based on the occupancy levels given within the individual hotel information.

•       Prices include return flights, in-resort transfer and accommodation as booked, fuel supplements and all pre-payable taxes including government air passenger duty.

•       Prices are subject to availability and correct at time of print but may be subject to change.

•       Balance will be due 8 weeks prior to departure.

•       Upon cancellation, the standard cancellation terms and conditions will apply, 200GBP will be charge for flight administration unless otherwise stated at the time of booking and 75GBP administration fee for accomodation.

                     Mauritius Paradise Tour reserves the right to withdraw all offers at any time